Refund and Returns Policy

Effective Date: October 15, 2024

At CoreAli Blade Tech, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a straightforward and transparent refund and returns process.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • The return request must be made within 30 days of the delivery date.
  • You must provide proof of purchase, such as your order confirmation email or receipt.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Items marked as final sale or clearance
  • Items that show signs of wear, use, or damage caused by the customer

3. How to Initiate a Return

To initiate a return, please contact our customer support team at [email protected] or call us at (217) 893-0798. Include your order number and the reason for the return. Our team will provide further instructions on how to proceed with the return.

4. Refunds Process

Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund.

  • If approved, the refund will be processed, and the credit will automatically be applied to your original payment method within 5-10 business days.
  • Shipping costs are non-refundable unless the return is due to a damaged or defective item.

5. Exchanges

If you receive a defective or damaged item, we will gladly exchange it for the same product. Please contact us at [email protected] within 7 days of receiving your order to arrange for an exchange.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  • Check your bank account or credit card statement again.
  • Contact your credit card company, as processing times can vary.
  • If you’ve done all of the above and still have not received your refund, please contact us at [email protected].

7. Return Shipping

Unless the return is due to our error (such as a defective or incorrect item), you will be responsible for paying for your own return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

8. Contact Information

For any questions or concerns about returns, refunds, or exchanges, feel free to reach out to us:

  • Hotline: (217) 893-0798
  • Address: 1068 Pinecrest Dr, Rantoul, Illinois(IL), 61866
  • Email: [email protected]

Thank you for shopping with CoreAli Blade Tech. We appreciate your business and are here to assist with any issues you may have regarding your order.